"Contact us" should be "Contact Launchpad Team"

Bug #321783 reported by Henning Eggers
2
Affects Status Importance Assigned to Milestone
Launchpad itself
Fix Released
Low
Curtis Hovey

Bug Description

The footer of each Launchpad page has a contact link labeled "Contact us". To the casual visitor it is not obvious, who "us" is and if he/she is viewing a project's/distribution's page he/she might well think "us" is the project/distribution maintainer. This may be a source of ubuntu-related questions we get on the various suppport channels.

Simply labeling this link "Contact (the) Launchpad Team" would make this much clearer.

I am aware that the link is to a help page that makes it clear that this is for Launchpad support but I wouldn't bet on people reading all that text - they just scan for an email address.

Tags: lp-web qa-ok

Related branches

Revision history for this message
Francis J. Lacoste (flacoste) wrote :

Martin, what do you think?

Changed in launchpad-foundations:
assignee: nobody → beuno
status: New → Triaged
Revision history for this message
Martin Albisetti (beuno) wrote :

It seems like a good idea, I'm just not sure about saying "Launchpad Team". Saying that an email will go off to a potentially large set of people may create other confusions.
How about something like "Contact Support"?

Revision history for this message
Henning Eggers (henninge) wrote :

To have an effect it should be "Contact Launchpad Support". The important information here is that this is support for Launchpad and not for the project or distribution the user is viewing. Or simply "Contact Launchpad".

Revision history for this message
Martin Albisetti (beuno) wrote :

Agreed.
I'll fix it.

Martin Albisetti (beuno)
Changed in launchpad-foundations:
assignee: Martin Albisetti (beuno) → nobody
Revision history for this message
Henning Eggers (henninge) wrote :

Actually, It may be possible that this bug could be closed now that "Contact us" points to the help wiki. Didn't it do that before, too?

I am surprised that we still get "Please send me CD Ubuntu program" on feedback@ .... ;-)

Curtis Hovey (sinzui)
Changed in launchpad-foundations:
importance: Undecided → Low
Curtis Hovey (sinzui)
affects: launchpad-foundations → launchpad-web
Curtis Hovey (sinzui)
Changed in launchpad-web:
status: Triaged → In Progress
assignee: nobody → Curtis Hovey (sinzui)
milestone: none → 10.06
Curtis Hovey (sinzui)
Changed in launchpad-web:
status: In Progress → Fix Committed
Revision history for this message
Ursula Junque (ursinha) wrote : Bug fixed by a commit
tags: added: qa-needstesting
Curtis Hovey (sinzui)
tags: added: qa-ok
removed: qa-needstesting
Curtis Hovey (sinzui)
Changed in launchpad-web:
status: Fix Committed → Fix Released
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